An electrician review reply checklist
Use this when a new review lands between service calls and you have five quiet minutes.
Read the whole thread once
Note what is factual, what is feeling and whether the writer names a tech, permit or invoice. Do not reply angry from the notification banner.
Decide: reply, report or both
Report only when a published policy looks broken. Most unhappy-but-honest jobs need a calm reply, not a flag.
Draft in three short beats
Thank them for the feedback, own what you can fix without arguing private job details in public, and invite them to call the shop.
Log date and outcome
Keep a one-page note of what appeared and what you did. Patterns matter more than any single star rating.
This guide is general information, not legal advice. Platform and search engine policies change; links go to each one’s own page.